Project terms built to protect the work.

1. Agreement to These Terms

By requesting services, approving a proposal, submitting payment, paying an invoice, scheduling work, providing project materials, or continuing with a project, the client acknowledges and agrees to these Disclosures & Agreements, unless a separate signed written agreement states otherwise.

These terms apply to consulting, strategy, design, website, ecommerce, SEO, AIO, Google Business Profile, creative production, 3D visualization, LMS/CMS implementation, product design, mobile interface, development, workflow, and digital platform services provided by Miro & Company Inc.

2. Client Responsibilities

The client is responsible for providing accurate, complete, timely, and legally usable information so Miro & Company Inc. can perform the requested services.

• Provide accurate business, service, brand, product, project, and contact information.
• Provide access to necessary platforms, files, accounts, assets, content, data, and personnel.
• Review deliverables, provide feedback, and approve decisions within reasonable timeframes.
• Confirm that client-provided logos, photos, videos, copy, trademarks, files, documents, testimonials, and other materials may legally be used for the project.
• Maintain secure account credentials and avoid sharing sensitive information unless approved in writing.
• Comply with applicable laws, industry rules, privacy obligations, platform rules, and professional requirements related to the client’s business.

3. Consultation Fees and Payment Terms

Miro & Company Inc. charges fees for consulting, creative, design, development, strategy, website, platform, SEO, AIO, and implementation services based on the scope, complexity, timeline, and requirements of the project.

• Fees, payment schedules, deposits, milestones, and final balances will be communicated through a proposal, invoice, agreement, checkout link, or written project communication.
• Work may not begin until the required deposit, partial payment, or initial payment has been received.
• Delayed payments may pause strategy, design, development, revisions, launch support, asset delivery, platform access, file transfer, or ongoing service.
• Final deliverables, ownership rights, launch access, editable files, or completed transfer materials may be withheld until all outstanding balances are paid in full.
• Payments made by card, ACH, wire, check, Stripe, payment portal, or other processor are subject to the terms and fees of the payment provider.

4. Cancellation, Refund, and Rescheduling Policy

Project time, strategy time, creative direction, production planning, research, setup, and calendar availability are reserved once a project is approved or payment is submitted.

Cancellation before project start

Cancellation requests must be submitted in writing by email. If a cancellation request is received at least two calendar days before the scheduled project start date and no project work has begun, Miro & Company Inc. may waive cancellation fees at its discretion.

Cancellation close to project start

Cancellations made less than seven calendar days before the scheduled project start date may be subject to a cancellation fee equal to seventy percent of the total consulting or project fee, unless a signed written agreement states otherwise.

Cancellation after work begins

Once strategy, consulting, discovery, creative direction, design, setup, development, research, platform implementation, content work, communication, or any other project service has begun, payments may become non-refundable. The client remains responsible for all fees earned, work performed, time reserved, expenses incurred, third-party costs, and approved project milestones.

No refund after services are rendered

Cancellation requests received after services have been rendered, deliverables have been created, project work has been performed, or project access has been provided are not eligible for refund unless required by law or agreed in a signed written agreement.

5. Chargebacks, Payment Disputes, and Fraud Prevention

Miro & Company Inc. takes payment disputes, unauthorized payment claims, fraudulent chargebacks, and payment cancellations seriously. Clients agree to contact Miro & Company Inc. directly before initiating a chargeback or payment dispute.

• False, fraudulent, or bad-faith chargebacks may result in project suspension, termination of services, collections activity, recovery of fees, and legal action where permitted.
• The client remains responsible for legitimate fees, processor charges, dispute fees, collection costs, attorney fees, and other amounts related to unpaid project balances where permitted by law or agreement.
• Submitting payment confirms that the client acknowledges and accepts the applicable proposal, invoice, scope, payment terms, refund policy, and these disclosures.

6. Scope of Services

Miro & Company Inc. may provide services across business strategy, design strategy, brand development, design engineering, process optimization, digital transformation, organizational development, risk management, website systems, creative production, and digital growth.

Business strategy and brand positioning

Strategic planning, positioning, messaging, content direction, market review, competitive positioning, and growth planning to support clearer business decisions and stronger brand communication.

Design strategy and brand development

Visual identity direction, creative systems, brand activation, UX planning, interface direction, design research, prototyping, and customer experience planning.

Website, ecommerce, and platform implementation

Website design, website redesign, Squarespace, Shopify, Wix, WordPress, CMS setup, LMS implementation, ecommerce structure, service page development, content layout, form flows, and platform configuration.

SEO, AIO, GBP, and digital visibility

Search structure, on-page optimization, local SEO, Google Business Profile optimization, content planning, AI search readiness, internal linking, service-area structure, and visibility support.

Creative production and product visualization

Graphic design, Adobe Creative Cloud production, Figma systems, Rhino3D, Blender, KeyShot, 3D visualization, product rendering, social content, campaign assets, and presentation materials.

Product design, mobile, and technical workflows

Interface design, product flow planning, mobile app concept support, Flutter, React Native, technical workflow planning, process optimization, and operational system support.

7. Scope Changes, Revisions, and Client Delays

The project scope is limited to the services, deliverables, timelines, and revision terms stated in the applicable proposal, invoice, statement of work, or written agreement.

• Additional pages, services, revisions, strategy sessions, assets, platform work, integrations, copywriting, design changes, or development requests may require additional fees.
• Client delays in feedback, approvals, access, content, images, payment, platform credentials, or required decisions may extend timelines and may result in rescheduling fees or project pause.
• Substantial changes to direction after approval may be treated as a new phase, revision round, or additional scope.
• Unused revision rounds, consulting time, design time, or support time may expire at the end of the project unless agreed in writing.

8. Project Terms and Ownership Disclosure

Miro & Company Inc. is dedicated to delivering high-quality brand, website, design, strategy, creative, and digital systems work. Ownership rights depend on full payment and the terms of the applicable written agreement.

Ownership after full payment

Upon full payment of all project balances, the client receives the rights to use the final approved deliverables described in the applicable proposal or agreement, subject to any third-party licenses, platform terms, font licenses, stock asset terms, AI tool terms, software restrictions, and pre-existing Miro & Company Inc. intellectual property.

No transfer before full payment

Until final payment is received and cleared, ownership rights, editable files, website transfer, launch access, final exports, source files, brand files, creative assets, development files, or other deliverables may remain with Miro & Company Inc. No rights are transferred before full payment unless expressly stated in a signed written agreement.

Pre-existing intellectual property

Miro & Company Inc. retains ownership of its pre-existing intellectual property, methods, frameworks, templates, strategy systems, code snippets, CSS structures, design processes, internal tools, reusable creative components, workflows, concepts, know-how, and business systems.

9. AI Images, AI Tools, and Generated Assets

Some projects may include AI-assisted images, AI-assisted copy, automation workflows, AI-supported research, or AI-assisted creative production. Rights, limitations, and commercial usage may depend on the AI tool, platform terms, license conditions, and the project agreement.

• AI-assisted assets may be used to support ideation, mockups, creative direction, content structure, visual concepts, or production.
• Miro & Company Inc. does not guarantee that AI-generated or AI-assisted assets are exclusive, copyrightable, trademarkable, or free from similarity to third-party materials.
• Clients are responsible for legal review of AI-assisted content before using it in regulated, trademarked, commercial, healthcare, education, financial, legal, or high-risk contexts.
• Clients should not submit protected, confidential, regulated, patient, student, or sensitive information into AI tools unless approved in writing and appropriate agreements are in place.

10. Client-Provided Materials

Clients are responsible for ensuring they have the legal right to provide and use all materials submitted to Miro & Company Inc.

• Client-provided logos, photos, videos, copy, testimonials, product information, credentials, screenshots, trademarks, documents, and platform access must be legally usable.
• The client is responsible for claims, permissions, releases, licenses, privacy notices, consents, and approvals related to client-provided materials.
• Miro & Company Inc. may rely on client-provided materials as accurate and approved unless the client states otherwise in writing.
• The client agrees to indemnify Miro & Company Inc. against claims arising from unauthorized, inaccurate, infringing, confidential, regulated, or unlawful client-provided materials.

11. Portfolio, Case Studies, and Public Work

Unless restricted by a separate written NDA, signed confidentiality agreement, or written opt-out accepted by Miro & Company Inc., Miro & Company Inc. may display public-facing work, client names, logos, screenshots, website links, project summaries, case studies, non-confidential results, and creative assets in its portfolio, website, social media, proposals, presentations, marketing materials, sales materials, and award submissions.

Miro & Company Inc. does not intentionally publish protected health information, student records, private credentials, non-public confidential information, sensitive client data, or regulated information in portfolio materials.

12. No Guarantees for SEO, AIO, GBP, Marketing, or Sales

Miro & Company Inc. may provide marketing, SEO, AIO, Google Business Profile, content, website, social media, creative, and visibility services. Results are influenced by competition, market conditions, client participation, search engine algorithms, AI systems, platform policies, website history, budget, reputation, content quality, and third-party decisions.

• Miro & Company Inc. does not guarantee specific search rankings, AI search inclusion, website traffic, Google Business Profile placement, leads, sales, conversions, reviews, revenue, engagement, algorithmic placement, or advertising performance.
• Recommendations are strategic and operational, but final business outcomes are not guaranteed.
• Third-party platforms may change ranking systems, visibility rules, access, account policies, features, pricing, or technical requirements at any time.

13. Third-Party Platforms, Tools, and Accounts

Miro & Company Inc. may use or support third-party platforms such as Squarespace, Shopify, Wix, WordPress, Google services, Google Business Profile, Stripe, analytics tools, email tools, scheduling tools, Figma, Adobe Creative Cloud, Rhino3D, Blender, KeyShot, CMS platforms, LMS platforms, AI tools, automation tools, hosting providers, plugins, and development tools.

Third-party platforms are governed by their own terms, privacy policies, pricing, support limits, security practices, data practices, uptime, account rules, and technical restrictions. Miro & Company Inc. is not responsible for third-party outages, platform decisions, account suspensions, data loss, policy changes, price changes, feature removals, integration failures, or ranking changes.

14. Healthcare, Education, PHI, and Sensitive Data

Miro & Company Inc. works with healthcare, education, home care, therapy, wellness, and training-related brands. However, clients must not submit protected health information, patient records, diagnosis information, treatment information, insurance information, student records, minor information, educational records, or regulated sensitive data through this website, email, shared folders, design tools, AI tools, project tools, forms, or messaging platforms unless Miro & Company Inc. has approved the workflow in writing and all required agreements are in place.

Miro & Company Inc. does not represent that any website, form, CRM, CMS, LMS, AI workflow, analytics tool, marketing tool, ecommerce system, or third-party platform is HIPAA-compliant, FERPA-compliant, or otherwise compliant with regulated data requirements unless expressly stated in a signed written agreement.

15. Confidentiality

Miro & Company Inc. will use reasonable care to protect confidential information clearly identified as confidential. Confidentiality obligations may be further defined by a signed NDA, service agreement, or project agreement.

• Confidentiality does not apply to public information, independently developed information, information already known by Miro & Company Inc., information received from another lawful source, or information required to be disclosed by law.
• Clients should not send regulated, sensitive, private, or confidential information through insecure channels unless necessary and approved in writing.
• Client credentials, passwords, private keys, payment information, patient information, student information, and regulated data should be shared only through approved secure methods.

16. No Legal, Medical, Financial, Tax, Compliance, or Accreditation Advice

Miro & Company Inc. may support websites, branding, strategy, SEO, AIO, business systems, healthcare marketing, education platforms, and operational workflows. However, Miro & Company Inc. does not provide legal, medical, financial, tax, accounting, compliance, cybersecurity, healthcare, accreditation, licensure, or regulatory advice.

Clients are responsible for obtaining review from qualified professionals before relying on any content, strategy, website, workflow, system, platform, or recommendation for regulated, legal, medical, financial, healthcare, education, accreditation, or compliance purposes.

17. Website Content and Public Information Disclaimer

Information on this website is provided for general informational, marketing, and business communication purposes only. Website content does not create a professional advisory relationship, client relationship, guarantee, warranty, or binding project agreement unless confirmed in a signed written agreement.

Miro & Company Inc. may update, remove, correct, revise, or replace website content, disclosures, service descriptions, pricing information, portfolio examples, and policies at any time.

18. Limitation of Liability

To the maximum extent permitted by law, Miro & Company Inc. will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, loss of goodwill, business interruption, platform suspension, search ranking changes, advertising performance changes, account loss, third-party service failures, or other business losses.

To the maximum extent permitted by law, Miro & Company Inc.’s total liability for any claim related to the website, services, deliverables, project, or agreement will not exceed the amount paid by the client to Miro & Company Inc. for the specific service giving rise to the claim, unless otherwise required by law or stated in a signed written agreement.

19. Indemnification

The client agrees to defend, indemnify, and hold harmless Miro & Company Inc., its officers, employees, contractors, affiliates, vendors, and representatives from claims, damages, losses, liabilities, costs, and expenses arising from the client’s use of services, client-provided materials, breach of these terms, violation of law, infringement of third-party rights, misuse of deliverables, unauthorized platform use, regulated data submission, or failure to obtain required approvals.

20. Governing Law and Venue

These Disclosures & Agreements and any dispute arising from this website or services provided by Miro & Company Inc. will be governed by the laws of the State of Florida, without regard to conflict-of-law principles.

Unless otherwise required by law or agreed in a signed written agreement, any dispute shall be brought in the state or federal courts located in Broward County, Florida.

21. Updates to These Disclosures

Miro & Company Inc. may update, modify, or replace these Disclosures & Agreements at any time. Updates will be posted on this page with a revised “Last updated” date.

Continued use of the website, continued project communication, approval of work, or payment after updates are posted means the client accepts the updated disclosures, unless a signed written agreement states otherwise.